Emergency Remote Access Guide

Owned by Paul Rusk (Deactivated)
Last updated: Nov 01, 2020 by Rob Mosher (Deactivated)
2 min read

Alert - This document is being updated frequently and can be accessed at:

Alert - Until further notice, do not shut down your office computer.

Contents

 

Scope

This document pertains solely to digitally-based workflows. For paper-based issues such as processing mail or accessing physical documents etc, please contact your direct Supervisor.

KMR

To access KMR from any computer, on any browser:

  1. Visit https://info.local802afm.org/

  2. Enter your KMR username (usually your email address minus the final @local802afm.org portion)

  3. Enter the password you normally use for KMR

Note - If you are unsure of your KMR username or password, contact Helpdesk.

Email & Calendar

Your Local 802 email can be accessed by any computer or smart device, from any location. Use whichever method(s) you prefer.

via Web Browser

From any web browser, on any computer, visit:

https://office.com/

via iOS or Android Device

See Microsoft’s documentation:

Set up Office apps and email on a mobile device

Voicemail

Choose whichever of the below methods best suits your needs:

via Email

All voicemails will continue to be delivered to your email address.

via Phone

From any phone:

  1. call the office 212-245-4802

  2. enter your extension (you don’t have to wait for the auto-attendant message to complete)

  3. wait up to 30 seconds while your office phone rings

  4. while your voicemail greeting plays, press the STAR “*” key on your phone

  5. enter your voicemail password (to reset your voicemail password, contact Helpdesk)

  6. navigate your voicemail per-usual

Phones / Call Forwarding

This procedure is currently being determined.

Files / Office Computer

All Local 802 office computers are capable of being accessed remotely. To setup access, contact Helpdesk via the information below. Once established, follow the instructions for Pritunl or Splashtop, depending on the access you were provided.

via Pritunl

These instructions are pending. If you require assistance, contact Helpdesk.

via Splashtop

See our Helpdesk Article:

https://local802afm.atlassian.net/wiki/spaces/KB/pages/131367091

Faxes

Incoming

Incoming fax procedure is unchanged.

Outgoing

Send a PDF of your document, and the number you’d like it faxed to, to rmosher@local802afm.org

Helpdesk

Helpdesk remains fully available to staff. We will be monitoring emails and taking calls between 9:30a-5:30p every Monday through Friday.

Email

helpdesk@local802afm.org

Phone, 9:30a-5:30p M-F

If you are onsite, call 611

If you are offsite, call 212-245-4802 and press 9.

Thank You

Thank you for your dedicated work during this challenging time. It is IT’s privilege to serve our Staff.